The staff and governors at Crosfield and Selhurst Nursery Schools and Children’s Centres aim to ensure that all children, parents / carers, other stakeholders and visitors are fully satisfied with all aspects of the services we provide. 
 
This policy is intended to ensure:  

• that all who come to the Centres feel their voice is valued and any concerns they may have are listened to and treated with respect; 
• that any concerns parents / carers or other stakeholders may have about the learning and development opportunities offered in the Centres are dealt with fairly and sensitively;  
• that any concerns parents / carers or other stakeholders may have about other services provided through the Centres are dealt with fairly and sensitively.

The Selhurst brochure contains similar information as follows: 
 
“Complaint Procedure We welcome feedback from parents and encourage you to discuss any concerns and queries that you may have with your child’s key worker or the head/deputy. We will do our best to resolve your concerns. If, however, you are not happy then please contact the Chair of Governors.” 
 
The Federation follows Croydon Council guidelines and you are asked to refer to the leaflet “Responding to your concerns in relation to schools”, copies of which are available in the entrance hall at Crosfield, Malling Close and Selhurst.